Refund Policy

We want KyzenX to earn your trust. This policy explains refunds for subscriptions and add-on purchases once live billing is enabled. Questions: hello@kyzenx.com.

If you have not been charged yet, no refund applies — billing is not active until announced on the Pricing page. Early access users will receive notice before any charge.

• 7-day satisfaction window: first-time subscribers may request a full refund within 7 days of initial purchase if they have not exported more than 2 verified PDFs.
• After 7 days: subscriptions are non-refundable for the current billing period. You may cancel anytime; access continues until period end.
• Downgrades: take effect next billing cycle. No partial refunds for unused time on higher tiers unless required by local law.

• Consumed add-ons (e.g. a PDF already exported and signed) are not refundable.
• Unused add-on credits purchased in error may be refunded within 48 hours — email hello@kyzenx.com with your receipt.

Email hello@kyzenx.com from your account email with subject "Refund request", your plan, purchase date, and reason. We respond within 5 business days. Approved refunds return to the original payment method within 7–14 business days depending on your bank.

Invoices include applicable GST where required. Refunds adjust GST proportionally on qualifying transactions.